FOR INTERNATIONAL BUYER
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Here's my long policies , so we can cooperate together about payment, shipping, refund, wholesale.
only PayPal accepted
Send email to : limo.handmade@gmail.com or you can buy/order via ETSY [http://www.etsy.com]
click on this link for a step-by-step walkthrough: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Your items will be shipped from Semarang - Indonesia via EMS service
Shipping time :
10-14 days to Europe and Canada
7-10 days to USA
5 days to ASIA
A Tracking Number will be forwarded to you once items have been shipped. Usually, your package can be traced online 1-3 business days after the shipping date.
We need your PHONE NUMBER for shipping please ^^
If you want more FAST we can use DHL / FEDEX (3 days to USA) but the cost will be very expensive.
AFTER 7 DAYS YOU HAVE NOT RECEIVED YOUR PACKAGE PLEASE FOLLOW UP ON SHIPMENT:
1. CHECKING YOUR PACKAGE TO SEE IF SHIPMENT HAS BEEN HELD UP AT CUSTOMS
EMS http://ems.posindonesia.co.id
2. CALLING AT YOUR LOCAL POST OFFICE WITH TRACKING NUMBER
3. NOTIFYING US
We will help you to contact EMS office, but this will take time, I hope you will be patient.
Please note that lateness from EMS is not our mistake.
We can insure your package upon request.
We are not responsible for items lost in mail, since we always have provided tracking number for every purchase. We will try our best to work with you if shipping problems arise.
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
Make sure there's someone AVAILABLE to receive your mail/package.
If your Paypal address & your Etsy address didn't match with each other, convo to us for confirmation of which one to be used.
OUR PACKAGING
Your items will be sent like this, to reduce damage :
- your order (tote bag, little bag, pouch, binder cover)
- pretty gift
- sticker
.PLEASE NOTE.
All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.’”
.CANCEL ORDER.
You CAN'T cancel order while we've already made your order
Unless these items are READY STOCK items, and not yet we send for you.
.LOST / STOLEN PACKAGE.
We're deeply sorry but we are not responsible for lost or stolen package since we always have provided tracking number for every purchase. Yet we will try our best to work with you if shipping problems arise.
.GUARANTEE.
We offer 3 days exchange guarantee on anything from our shop, We'll happily EXCHANGE your order make new items for you as soon as possible.
We will adjust or replace your purchase until it is just right!
.FEEDBACK.
If there is any issue with your purchase PLEASE CONTACT me FIRST before sending anything back so we can discuss any details.
WE ONLY CAN REFUND FULL OF YOUR MONEY [ except shipping fee ] IF YOU RETURN THE ITEM BEFORE YOU WEAR IT
Return Condition
:: Item get defect, broken from manufacture.
:: Seller error ex: wrong size, wrong color.
:: Refund of item cost will be processed after we receive return.
:: Item MUST arrive in the original condition in which it was shipped no stain no broken, unworn,unwashed.
NOT Accept Return Condition
- For returned item, I can not be held responsible for any lost packages.
- Buyer changes purpose not to use the item.
- Miss checking measurement because of buyer mistake
- Used items.
DISCOUNT :
Buy 5 or more products (all item), get 10% discout, EXCLUDE shipping fee !!
TIME OF MAKING FOR CUSTOM ORDER
1 tote bag = 3 weeks
1 little bag = 2 weeks
1 binder cover = 2 weeks
1 pouch = 2 weeks
Many times that the customer leaves a neutral or negative feedback because the package did not arrive quickly.
We think delay means when the seller does not send it within the time frame she describes in her policy. We have found that the seller is almost always blamed for the Postal Service delays, way the packages are handle, etc
We as a seller do not work in the Post office, and cannot control what they do. I think everyone should go, and complaint to their post office each time there is a problem, so maybe someday the post service will improve.
Your items will be shipped from Semarang - Indonesia via EMS service
Shipping time :
10-14 days to Europe and Canada
7-10 days to USA
5 days to ASIA
A Tracking Number will be forwarded to you once items have been shipped. Usually, your package can be traced online 1-3 business days after the shipping date.
We need your PHONE NUMBER for shipping please ^^
If you want more FAST we can use DHL / FEDEX (3 days to USA) but the cost will be very expensive.
AFTER 7 DAYS YOU HAVE NOT RECEIVED YOUR PACKAGE PLEASE FOLLOW UP ON SHIPMENT:
1. CHECKING YOUR PACKAGE TO SEE IF SHIPMENT HAS BEEN HELD UP AT CUSTOMS
EMS http://ems.posindonesia.co.id
2. CALLING AT YOUR LOCAL POST OFFICE WITH TRACKING NUMBER
3. NOTIFYING US
We will help you to contact EMS office, but this will take time, I hope you will be patient.
Please note that lateness from EMS is not our mistake.
We can insure your package upon request.
We are not responsible for items lost in mail, since we always have provided tracking number for every purchase. We will try our best to work with you if shipping problems arise.
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
Make sure there's someone AVAILABLE to receive your mail/package.
If your Paypal address & your Etsy address didn't match with each other, convo to us for confirmation of which one to be used.
OUR PACKAGING
Your items will be sent like this, to reduce damage :
- your order (tote bag, little bag, pouch, binder cover)
- pretty gift
- sticker
.PLEASE NOTE.
All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.’”
.CANCEL ORDER.
You CAN'T cancel order while we've already made your order
Unless these items are READY STOCK items, and not yet we send for you.
.LOST / STOLEN PACKAGE.
We're deeply sorry but we are not responsible for lost or stolen package since we always have provided tracking number for every purchase. Yet we will try our best to work with you if shipping problems arise.
.GUARANTEE.
We offer 3 days exchange guarantee on anything from our shop, We'll happily EXCHANGE your order make new items for you as soon as possible.
We will adjust or replace your purchase until it is just right!
.FEEDBACK.
If there is any issue with your purchase PLEASE CONTACT me FIRST before sending anything back so we can discuss any details.
WE ONLY CAN REFUND FULL OF YOUR MONEY [ except shipping fee ] IF YOU RETURN THE ITEM BEFORE YOU WEAR IT
Return Condition
:: Item get defect, broken from manufacture.
:: Seller error ex: wrong size, wrong color.
:: Refund of item cost will be processed after we receive return.
:: Item MUST arrive in the original condition in which it was shipped no stain no broken, unworn,unwashed.
NOT Accept Return Condition
- For returned item, I can not be held responsible for any lost packages.
- Buyer changes purpose not to use the item.
- Miss checking measurement because of buyer mistake
- Used items.
DISCOUNT :
Buy 5 or more products (all item), get 10% discout, EXCLUDE shipping fee !!
TIME OF MAKING FOR CUSTOM ORDER
1 tote bag = 3 weeks
1 little bag = 2 weeks
1 binder cover = 2 weeks
1 pouch = 2 weeks
Many times that the customer leaves a neutral or negative feedback because the package did not arrive quickly.
We think delay means when the seller does not send it within the time frame she describes in her policy. We have found that the seller is almost always blamed for the Postal Service delays, way the packages are handle, etc
We as a seller do not work in the Post office, and cannot control what they do. I think everyone should go, and complaint to their post office each time there is a problem, so maybe someday the post service will improve.
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